Refund policy

Returns & Exchanges :

Our Commitment to Your Wardrobe We curate our pieces with the modern silhouette in mind, and we want you to feel completely confident in your Zeneffective selections. If a piece isn't quite the perfect fit, we are here to help you seamlessly return or exchange it.

The Return Window You have 14 days from the date your order is delivered to request a return or exchange.

Condition of Returned Items To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unwashed, and with all original tags still attached. Items that show signs of wear, makeup stains, or odors will politely be declined and sent back to you.

How to Initiate a Return

  1. Send an email to [hello@zeneffective.com] with your Order Number and the name of the item you wish to return.

  2. Briefly let us know why it didn't work out (this helps us perfect our future edits!).

  3. Our styling team will reply within 24-48 hours with step-by-step instructions and the proper return address.

Please note: Customers are responsible for the return shipping costs unless the item arrived damaged or incorrect.

Refund Processing Once your return is received and inspected at our facility, we will send you an email notification. Approved refunds will be automatically applied to your original method of payment within 5–7 business days.

Exchanges Need a different size or color? The fastest way to ensure you get the piece you want is to return the original item for a refund and make a separate purchase for the new item.

Non-Returnable Items For hygiene and safety reasons, the following items are final sale:

  • Intimates and bodysuits

  • Pierced jewelry

  • Final sale or clearance items (marked clearly on the product page)